Policies

HOW TO CANCEL YOUR APPOINTMENT

If you need to cancel your appointment, please call our reception team on 03 59405115 during our usual business hours. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. Please DO NOT attempt to cancel your appointment via email or text message.

CANCELLING AND/OR MISSED APPOINTMENT FEES

Please advise us as soon as possible if you cannot attend an appointment. This allows us to offer your appointment to someone else who may need urgent treatment. Since we are unable to offer care to other patients due to holding your appointment, missing an appointment, rescheduling or cancelling appointments with less than 48 hours’ notice may result in a cancellation charge.

We respectfully request 48-hours’ notice for all appointment changes. If this request is not fulfilled, it may be necessary to charge a non-refundable $200 per hour of the original appointment duration.

We also reserve the right to charge the cost of the treatment upfront before making another appointment. Please understand that this is considered a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to our valued patients.

We also may reserve the right to charge the cancellation fee prior to making another appointment.

In the event that several cancellations are made, the cost of the treatment may require payment upfront as a deposit, before making another appointment. This deposit is a credit towards your account and will be applied at the time of your treatment. In the event that the appointment is cancelled, missed or rescheduled within 48-hours of the appointment time, the payment of this deposit for treatment may be non-refundable.